Payment Policy
At Supply Distric, operated by JO LISA CANDLES LLC, we aim to provide a clear and convenient ordering experience for our customers. This Payment Policy explains how payments and payment-related matters are handled when purchasing products through our website.
Accepted Payment Methods
Supply Distric may offer one or more payment methods during the checkout process. The payment options available to you will be displayed at the time of purchase.
Customers are responsible for providing accurate payment and billing information when placing an order.
Payment methods and available options may change from time to time without prior notice.
Order Payment
When placing an order through our website, customers agree to provide complete and accurate information required to process the order.
Depending on the payment method selected, payment may be required at the time an order is placed or processed according to the applicable payment instructions displayed during checkout.
An order may not be processed until the required payment information has been successfully received and verified.
Payment Verification
For security and order-processing purposes, Supply Distric may verify certain payment, billing, shipping, or customer information before completing an order.
We may contact a customer if additional information is needed to verify an order.
If the required information cannot be verified, or if an order cannot be processed for legitimate business or security reasons, the order may be delayed, placed on hold, or cancelled where permitted by applicable law.
Pricing and Taxes
Product prices displayed on Supply Distric may change without prior notice.
Applicable taxes, shipping charges, or other costs, where required, may be added to the order total during checkout.
The final amount payable will be shown before the order is completed.
Customers are responsible for reviewing the order summary, product prices, shipping information, taxes, and total amount before submitting an order.
Billing Information
Customers are responsible for providing accurate billing information, including their name, billing address, email address, telephone number, and any other information required to process the transaction.
Providing incorrect or incomplete billing information may result in delays in processing an order.
If you notice an error in your billing information after submitting an order, please contact us as soon as possible.
Payment Security
We take reasonable measures to protect payment-related information and to maintain a secure online shopping environment.
Payment information may be processed through third-party payment service providers or financial institutions. These providers may have their own terms, privacy policies, and security procedures.
Supply Distric does not control the policies or systems of independent third-party payment providers.
Customers should use secure devices and connections when entering payment or personal information online.
Failed or Declined Payments
If a payment is declined, rejected, reversed, or otherwise unsuccessful, the associated order may not be processed until an acceptable payment method is successfully provided.
Customers should contact their bank, card issuer, or payment provider if they believe a payment was incorrectly declined.
Supply Distric is not responsible for payment failures caused by a customer’s bank, card issuer, payment provider, incorrect payment information, insufficient funds, or circumstances outside our reasonable control.
Order Changes and Cancellations
Once an order has been submitted, changes or cancellations may not always be possible.
If you need to change or cancel an order, please contact us as soon as possible using the information provided below.
Any approved cancellation, refund, or payment adjustment will be handled in accordance with our applicable Cancellation Policy and Return & Refund Policy.
Refunds
If a refund is approved, it will be processed according to the applicable terms of our Return & Refund Policy.
The time required for a refund to appear in a customer’s account may depend on the payment method, financial institution, or payment service provider.
Supply Distric does not control the processing time of independent financial institutions or payment providers.
Wholesale and Business Orders
For business or wholesale-related inquiries, payment arrangements may vary depending on the nature of the order and any agreed terms.
Customers interested in larger quantities or business orders may contact our sales team for additional information.
Sales Email: sale@supplydistric.com
Any special payment terms or arrangements must be confirmed directly with Supply Distric before an order is processed.
Policy Updates
We may update this Payment Policy from time to time to reflect changes in our payment processes, available payment methods, business practices, or applicable requirements.
Contact Us
If you have questions about payments, billing, or an order, please contact us.
JO LISA CANDLES LLC
1885 Rodeo Dr
Tallahassee, FL 32311
Phone: 850-321-6804
Email: info@supplydistric.com