Refund and Returns Policy
At Supply Distric, operated by JO LISA CANDLES LLC, we want our customers to have a clear understanding of our return and refund process. This policy explains how customers can request assistance with eligible returns, damaged products, incorrect items, and refunds.
By placing an order through Supply Distric, you acknowledge and agree to the terms described in this policy.
Return Requests
If you need to return a product, please contact us before sending any item back.
Return requests should include relevant order information, such as your name, order details, the product involved, and the reason for the return.
We may request additional information, photographs, or other documentation to evaluate the request.
Do not send products to an address provided on this website unless our team has specifically instructed you to do so.
Eligibility for Returns
Return eligibility may depend on the product, condition of the item, reason for the return, order details, and applicable requirements.
To be considered for a return, products may generally need to be:
- In the condition in which they were received
- Unused or suitable for resale where applicable
- Accompanied by relevant order information
- Returned according to the instructions provided by our team
Certain products may not be eligible for return because of their nature, condition, supplier requirements, or other applicable restrictions.
We will communicate any applicable return requirements when reviewing a request.
Damaged Products
If a product arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us investigate the issue, we may request:
- Order information
- A description of the damage
- Photographs of the product
- Photographs of the packaging
- Other information reasonably necessary to review the claim
We may work with the applicable carrier, supplier, or fulfillment provider when investigating damaged shipments.
The available resolution may depend on the circumstances and the outcome of the review.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us promptly.
Please provide your order information and details of the issue so that our team can review the order and determine the appropriate resolution.
Where necessary, we may request photographs of the items received and packaging information.
Products That Cannot Be Returned
Certain products may be excluded from returns due to their nature, condition, supplier requirements, hygiene considerations, customization, or other applicable restrictions.
If a product is subject to special return conditions, those conditions may be communicated on the product page, during the ordering process, or by our customer service team.
Return Authorization
A return should not be shipped without prior communication with Supply Distric.
If a return is approved, our team will provide instructions regarding where and how the product should be returned.
Customers are responsible for following the return instructions provided to them.
Returns sent without prior authorization may not be accepted or may require additional processing.
Return Shipping
Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.
For example, different arrangements may apply when an item is damaged, incorrect, defective, or returned for another reason.
Any applicable return shipping instructions or costs will be communicated during the return process.
Inspection of Returned Products
Returned products may be inspected after they are received.
The condition of the returned product may affect whether a return or refund is approved.
If an item is returned in a condition that does not meet the applicable return requirements, the requested refund or return may be declined or adjusted where permitted by applicable law.
Refunds
If a refund is approved, the applicable amount will be processed according to the circumstances of the order and our payment procedures.
Refunds may be issued to the original payment method where practical and permitted.
The time required for a refund to appear in a customer’s account may depend on the payment provider, financial institution, card issuer, or other payment service.
Supply Distric does not control the processing time of independent financial institutions or payment providers.
Partial Refunds
In certain circumstances, only part of an order or product value may qualify for a refund.
Where applicable, the amount of any approved refund will be communicated to the customer before processing.
Order Cancellation and Refunds
If you need to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has entered processing, fulfillment, or shipping.
Approved cancellations and related refunds will be handled according to our Cancellation Policy and applicable payment procedures.
Wholesale and Bulk Orders
Orders involving larger quantities, business purchases, or wholesale arrangements may be subject to specific return or refund conditions depending on the nature of the order.
Customers placing wholesale or bulk orders should contact our sales team if they have questions about applicable return arrangements before placing an order.
Sales Email: sale@supplydistric.com
Exchanges
Product exchanges may not be available in every situation.
If you would like to request an exchange, please contact us with your order information and explain the reason for the request.
Our team will review the request and advise whether an exchange or another appropriate resolution is available.
Non-Receipt of Orders
If your order has not arrived within the expected delivery period, please contact us so that we can review the available shipping and tracking information.
Where applicable, we may coordinate with the shipping carrier or fulfillment provider to investigate the shipment.
Please review our Shipping Policy for additional information regarding shipping and delivery.
Fraudulent or Abusive Return Activity
We reserve the right to review unusual, fraudulent, or abusive return activity.
Where permitted by applicable law, we may decline return or refund requests that appear to involve fraudulent activity, misuse of our policies, false claims, or other inappropriate behavior.
This does not affect any rights or protections provided to customers under applicable law.
Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
Any updates will be posted on this page with a revised Last Updated date.
Customers are encouraged to review this policy periodically.
Contact Us
If you have questions about a return, refund, damaged product, incorrect order, or other order-related issue, please contact us.
JO LISA CANDLES LLC
1885 Rodeo Dr
Tallahassee, FL 32311
Phone: 850-321-6804
Email: info@supplydistric.com