Shipping Policy
At Supply Distric, operated by JO LISA CANDLES LLC, we aim to provide a straightforward and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products through our website.
Order Processing
Orders are processed after they have been successfully submitted and the required payment or order verification has been completed.
Processing times may vary depending on product availability, order volume, shipping requirements, and other circumstances.
Orders containing multiple products may be shipped together or in separate shipments depending on availability and fulfillment requirements.
We may contact customers if additional information is required to process or ship an order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.
Please carefully review your shipping information before completing your purchase.
Supply Distric is not responsible for delays, additional costs, failed deliveries, or returned shipments resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has entered the shipping or fulfillment process.
Shipping Methods
Available shipping options, costs, and estimated delivery information may be displayed during checkout or communicated to the customer depending on the order.
Shipping availability may vary based on the product, destination, order size, carrier availability, and other logistical considerations.
For larger business or wholesale orders, shipping arrangements may differ from standard website orders.
Customers with specific shipping requirements are encouraged to contact our sales team before placing an order.
Sales Email: sale@supplydistric.com
Shipping Costs
Shipping charges, when applicable, will be displayed during the checkout process or otherwise communicated before an order is finalized.
Shipping costs may vary depending on factors such as destination, package size, weight, shipping method, and order quantity.
Any applicable taxes, fees, or additional charges will be handled according to the circumstances of the order and applicable requirements.
Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, product availability, carrier operations, weather conditions, holidays, and other circumstances.
Any delivery timeframe displayed on our website or provided during the ordering process is an estimate and should not necessarily be considered a guaranteed delivery date.
Once an order has been handed over to a shipping carrier, delivery may be affected by circumstances outside our reasonable control.
Tracking Information
Where tracking information is available, customers may receive tracking details after the order has been shipped.
Tracking information is provided to help customers monitor the progress of their shipment.
Tracking updates may take some time to appear after a package has been accepted by the carrier.
Supply Distric does not control the tracking systems or delivery operations of independent shipping carriers.
Delayed Shipments
Although we make reasonable efforts to process and ship orders efficiently, delays may occur.
Possible causes of shipping delays include:
- Severe weather
- Carrier disruptions
- Holidays or peak shipping periods
- Incorrect or incomplete addresses
- Inventory or fulfillment issues
- Transportation delays
- Customs or regulatory issues where applicable
- Events outside our reasonable control
If your shipment appears to be significantly delayed, please contact us so that we can review the available information and assist where possible.
Lost, Damaged, or Missing Packages
If a package appears to be lost, damaged, or missing, customers should contact us promptly with their order information.
We may work with the applicable shipping carrier or fulfillment provider to investigate the issue.
Customers should inspect packages upon delivery where possible. If an item arrives damaged, photographs or other relevant information may be requested to assist with the review.
Resolution of shipping claims may depend on the circumstances, carrier procedures, order details, and applicable policies.
Incorrect or Undeliverable Addresses
If a package cannot be delivered because the shipping address provided by the customer is incorrect, incomplete, or otherwise undeliverable, additional shipping charges may apply if the package needs to be reshipped.
Where applicable, customers may also be responsible for costs associated with returned shipments.
Wholesale and Bulk Orders
Supply Distric may receive orders involving multiple quantities or business-related purchasing.
Shipping arrangements for larger or wholesale orders may require additional coordination based on order size, product availability, destination, and fulfillment requirements.
Customers placing larger orders may contact our sales team to discuss shipping requirements before completing their purchase.
Sales Email: sale@supplydistric.com
Phone: 850-321-6804
Changes to Orders
Once an order has entered the fulfillment or shipping process, changes to products, quantities, or shipping addresses may not be possible.
If you need to request a change, please contact us as soon as possible. We will make reasonable efforts to accommodate the request when possible, but changes are not guaranteed.
Shipping Restrictions
Certain products may be subject to shipping restrictions, carrier requirements, or other applicable limitations.
Shipping availability may therefore vary depending on the product and destination.
If a particular item cannot be shipped to a requested destination, we may contact the customer regarding available options.
Policy Updates
Supply Distric may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carriers, fulfillment arrangements, or business practices.
Any updates will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about shipping, delivery, tracking, or a specific order, please contact us.
JO LISA CANDLES LLC
1885 Rodeo Dr
Tallahassee, FL 32311
Phone: 850-321-6804
Email: info@supplydistric.com
