Privacy Policy

At Supply Distric, operated by JO LISA CANDLES LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or requesting information about our products and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

Information We Collect

We may collect information that you voluntarily provide when you use our website or communicate with us.

Depending on how you interact with Supply Distric, this information may include:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account information
  • Order and transaction information
  • Product and purchasing information
  • Information submitted through contact or inquiry forms
  • Information you provide when communicating with our customer service or sales team

You should only provide information that is accurate and necessary for the relevant transaction or inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, or other technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of website visits
  • General website usage information

This information may be used to help maintain website security, understand website usage, troubleshoot technical issues, and improve the overall website experience.

How We Use Your Information

We may use information collected through Supply Distric for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Communicating about orders and inquiries
  • Providing customer service
  • Responding to questions and requests
  • Providing information about products or services
  • Processing business or wholesale inquiries
  • Maintaining customer and transaction records
  • Improving our website and services
  • Detecting and preventing fraudulent or unauthorized activity
  • Maintaining website security
  • Complying with applicable legal and regulatory requirements

We only use personal information for purposes that are reasonably related to our business operations and your interaction with our website.

Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill that order.

This may include your name, contact information, billing information, shipping information, order details, and other information required to complete the transaction.

Payment-related information may be processed by third-party payment providers or financial institutions. Such providers may have their own privacy policies and security practices.

Communications

If you contact us by email, telephone, contact form, or other available communication methods, we may retain information from your communication to respond to your request and maintain appropriate business records.

If you contact our sales team regarding wholesale or business inquiries, the information you provide may be used to respond to your inquiry and discuss products, quantities, orders, or related business matters.

Cookies and Similar Technologies

Supply Distric may use cookies and similar technologies to help operate the website, remember certain preferences, improve functionality, understand website usage, and support security.

Some cookies may be provided by third-party services used on our website.

You may be able to control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality or performance of portions of the website.

For additional information, please review our Cookie Policy.

Sharing of Information

We do not sell personal information simply because you visit or use our website.

We may share information with service providers and business partners when reasonably necessary to operate our website and conduct our business.

These parties may include providers involved in:

  • Website hosting
  • Website security
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website analytics
  • Customer communication
  • Technical support

Information may also be disclosed when required by applicable law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, users, or business.

Third-Party Services

Our website may use services provided by independent third parties. These services may collect or process certain information according to their own policies.

Examples may include payment processors, hosting providers, analytics services, security services, shipping providers, and other technology providers.

We encourage users to review the privacy policies of third-party services when appropriate.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including using secure devices and maintaining appropriate account credentials where applicable.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, process transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Children’s Privacy

Supply Distric is intended for general consumers and business users and is not directed specifically toward children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

Your Privacy Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These rights may include requesting access to certain information, requesting correction of inaccurate information, requesting deletion where applicable, or making other privacy-related requests.

Requests may be subject to applicable legal requirements, verification procedures, and legitimate business exceptions.

To make a privacy-related request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically to remain informed about how information is handled.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

JO LISA CANDLES LLC
1885 Rodeo Dr
Tallahassee, FL 32311
Phone: 850-321-6804
Email: info@supplydistric.com